Customers first.
13 Sep 2014

Target Market with Buyer Personas

With the online space getting more crowded with business, it is increasing important to reach the right targeted market for your product/service. This can help to greatly reduce cost of online marketing, generating more profit and revenue for your business. Laser targeting the right market with buyer personas used to be a practise usually only practiced […]

Read more
02 Sep 2014
Customer Support

Why Having Live Chat Will Help

Every customer has pretty high hopes of the products he/she has bought from the store. However, some of the times the customer is in for a tough time, as the product does not come on the expected lines and thus, the customer feels disappointed. It is important on the part of the seller to understand […]

Read more
30 Aug 2014
Amazing Support

Amazing Customer Support

I believe that amazing support is not just responding to customers’ enquiries. It is much more than that. While a live chat system can provide an avenue for your visitors to ask for support, I think this has become the basic requirement of providing good customer support. Amazing support is caring about your customers without […]

Read more
17 Aug 2014
Word of Mouth

The New Power of Word of Mouth

I can’t emphasize how important word of mouth is in our world today. In the past, consumers used to buy after being exposed to a product/service through mediums such as the press, radio or newspaper. In today’s world with the internet and social media, word of mouth is on steroids. A satisfied customer with a […]

Read more
10 Aug 2014
Customer Happiness

Customer Happiness

As one may know, many customers buy more due to emotion than any other factors. By keeping them happy and satisfied, customers have a higher chance of buying your product or service. This is the reason why some people is willing to pay more for a similar product or service as compared to the competition. […]

Read more
30 Jul 2014
Good Support

Good Support Drives Sales

I know it is obvious that by providing better service, product or price, it is inevitable that sales will increase. Just to have a clearer picture about how providing top notch support may help, here is a scenarios I want you to imagine happening. Imagine that you have an eCommerce website and one of your […]

Read more
Shop Live Chat © 2021