Customer Happiness

10 Aug 2014
Customer Happiness

As one may know, many customers buy more due to emotion than any other factors. By keeping them happy and satisfied, customers have a higher chance of buying your product or service. This is the reason why some people is willing to pay more for a similar product or service as compared to the competition.

Yes, I understand that many customers are seen to make purchasing decisions based on price and quality. That is true but when you are against strong competitions in the market today where everybody is giving high quality products and services, the one business with the edge is the one who provides better customer service and support. There are many examples where companies have succeeded due to their excellent service in keeping their customers happy. Just to name a few, they are…

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